Dual renewal emails and different prices

• 

  jefasm12 · Member · Aug 1, 2013 at 8:36 pm

  • Copy link
  • Add topic to favorites

  I received TWO emails regarding Premium & Domain expiring. I renewed for $99 and it said included the americastillmatters.net domain. What is the other “upgrade” for $199 email about? John (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

• 

  eurello · Staff · Aug 1, 2013 at 10:03 pm

  • Copy link

  Hi there – your domain and premium upgrade for americastillmatters.net have renewed through next year for $99.00, so you’re all set. You received an email that said it would be $199.00? Do you still have the email?

• 

  jefasm12 · Member · Aug 1, 2013 at 10:27 pm

  • Copy link

  Yes:

  From: WordPress.com Upgrades [help@wordpress.com]
  Date: Tue 7/30/2013 10:23 AM (within minutes of the other email)
  Subject: [WordPress.com] Domain americastillmatters.net is about to expire

  The domain upgrade for your blog americastillmatters.wordpress.com is about to expire.

  The domain name americastillmatters.net is about to expire. This upgrade replaces your site’s default address of “americastillmatters.wordpress.com” with the custom domain “americastillmatters.net”.

  Renew americastillmatters.net
  The domain americastillmatters.net costs , and it is set to expire in 2 days, on August 1, 2013. If that upgrade expires, your site will no longer be available at “americastillmatters.net”.

  You may renew at any time and your subscription will be extended by another year from August 1, 2013.

  You can upgrade to WordPress.com Premium for only $199.00. Get all our upgrades for just an extra $199.00.
  Upgrade to Premium
  Please reply to this email with any questions.
  You can see all your purchases and manage them in your dashboard, under Store > My Upgrades.
  Thanks for flying with WordPress.com

• 

  eurello · Staff · Aug 1, 2013 at 10:35 pm

  • Copy link

  Thanks very much – that definitely isn’t right! I’ve reported this to our Store team for them to look into. Meanwhile, you can just ignore that email. All your upgrades have renewed and at the regular price.

• 

  jefasm12 · Member · Aug 1, 2013 at 10:40 pm

  • Copy link

  Thank you for your reply. I think your concepts are great. However, as a comment for your consideration, I find wading through the support options, the text in the emails (conflicting) and general ease of use of the wordpress.com website (not blog entries) unnecessarily convoluted. Conversely, your responses have been quick and clear.

• 

  eurello · Staff · Aug 2, 2013 at 4:31 pm

  • Copy link

  I’m sorry to hear that – we’re always working on making our support documentation and our interface simpler for our users, so any additional feedback that you have on this is very welcome!