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Forums / duplicate account

duplicate account

  • Unknown's avatar
    juliebarnescs · Member · Jan 25, 2021 at 5:25 pm
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    I seem to have a duplicate account. I need to close this one because I need to use this email address ((email visible only to moderators and staff)) on my existing WordPress site that is currently linked to an email I no longer use ((email visible only to moderators and staff))

  • Unknown's avatar
    staff-ozmodiar · Staff · Jan 25, 2021 at 6:29 pm
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    It appears that you have deleted the WordPress.com user account that you were posting from. I’m going to assume that you have sorted out your deletion situation. If not, please feel free to contact us again.

    For anyone else who finds this thread in the future, account closure instructions can be found here:

    https://wordpress.com/support/close-account/

  • Unknown's avatar
    juliebarnescreativeservices · Member · Jan 25, 2021 at 7:01 pm
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    I deleted the account that’s tied to the email address I want to use. Now, when I go to my original account it won’t let me use that email. Do I have to wait 30 days to be able to use it with my original WP account?

  • Unknown's avatar
    staff-blorbo · Staff · Jan 25, 2021 at 7:15 pm
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    Yes, there is a 30-day holding period on email addresses for deleted accounts.

    Have you thought about using a gmail alias? Instead of using this:

    yourrealemail (at) gmail (dot) com

    Use this:

    yourrealemail+otheraccount (at) gmail (dot) com

    You can make that +1, +whatever, +doesnotmatter … whatever letters or numbers make the most sense to you. Gmail will ignore the plus sign and anything after it. But we won’t, so it’s in effect a second email account that delivers to the same address.

    Want to give that a try?

  • Unknown's avatar
    juliebarnescreativeservices · Member · Jan 25, 2021 at 7:28 pm
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    I just tried setting that up, with “(email visible only to moderators and staff)” [edited to redact address]. I’m still getting an error message. It says “That method is not allowed”

  • Unknown's avatar
    staff-blorbo · Staff · Jan 25, 2021 at 9:21 pm
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    Hm, that should definitely work.

    Would you please try one more time?

  • Unknown's avatar
    juliebarnescreativeservices · Member · Jan 25, 2021 at 10:12 pm
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    Had the same error message.

    Here’s what I’ve done: Went into my gmail settings, then under “accounts and import” I added [the address with a plus]. Then, I went back to WordPress and added that email, and still got the same error message. Am I doing something wrong?

    Thanks for your help!

  • Unknown's avatar
    supernovia · Staff · Jan 25, 2021 at 11:12 pm
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    Try

    [redacting]

    No spaces or anything. Also we’ll want to remove these visible hints at your email address as soon as it’s working, so let us know when that’s done.

  • Unknown's avatar
    juliebarnescreativeservices · Member · Jan 26, 2021 at 12:36 am
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    Yep, tried it again. Never had any spaces. Feel free to delete my message above with the email hints.

    When I tried it again I got two error messages.

    The first one is “That method is not allowed’
    and the second one is “We couldn’t load our concierge schedule. Please try again later.’

  • Unknown's avatar
    supernovia · Staff · Jan 26, 2021 at 6:40 am
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    How strange. Would you mind if we try it from our end? Also, to confirm, are you changing it here?

    https://wordpress.com/me/account

  • Unknown's avatar
    juliebarnescreativeservices · Member · Jan 26, 2021 at 4:38 pm
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    Yes, that’s where I’m trying to change it. Sure, if it can be fixed on your end that would be great.

  • Unknown's avatar
    supernovia · Staff · Jan 26, 2021 at 5:59 pm
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    I’ve just tried that here and while I didn’t get the error message, you should now have a pending email change confirmation. Can you check your address for that? I’m also going to go ahead and redact other items that could reveal your address.

  • Unknown's avatar
    juliebarnescreativeservices · Member · Jan 26, 2021 at 8:20 pm
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    that seems to have worked! Thank you!

  • The topic ‘duplicate account’ is closed to new replies.

Tags

  • Account - Email
  • wpcomhelp

About this topic

  • In: Support
  • 5 participants
  • 12 replies
  • Last activity 5 years
  • Latest reply from juliebarnescs

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