Duplicate Account

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  litepipere0e3f2a758 · Member · Jun 1, 2022 at 5:45 am

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  I can’t seem to login to the account associated with the above web address because the login defaults to a duplicate and inactive account which I have previously created. Is there away to merge the two accounts?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  kokkieh · Staff · Jun 1, 2022 at 1:12 pm

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  Hi there,

  I don’t see any web address indicated in your post, and the account you used to post here doesn’t currently own any sites hosted with us, or connected to this account.

  Can you please share the URL of the site you’re trying to access?

  Once we know that, we should be able to help with this or at least direct you to the folks who can.

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  litepipere0e3f2a758 · Member · Jun 1, 2022 at 1:43 pm

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  Hi Kokieh,

  Thanks for responding. Here’s the link:

  Real English Party Online Home Page

  I can open the dashboard but it doesn’t seems to be another account.

  What am I missing?

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  staff-doublebassd · Staff · Jun 1, 2022 at 3:04 pm

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  Hi there,

  I checked and your site isn’t hosted here with us, but we might be able to point you in the right direction. It appears that your site is hosted with Xserver, Inc. Can you ask your host for help with this? They should be able to assist.

  https://www.xserver.co.jp/

  Going forward, these forums are for the sites hosted here, on our servers, but there is another forum for the free WordPress software. You can find that here:

  https://wordpress.org/support/forums/

  Or, if you’re interested in our hosting services once this issue is resolved, so we can provide more direct support, we have more info here:
  https://get.wp.com.

  Hope this helps!