Duplicate accounts

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  crystaledcreations · Member · Mar 3, 2022 at 1:42 pm

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  Hello… I have a WordPress website @ http://www.crystaledcreations.com and I cant access it, could you help me?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Mar 3, 2022 at 1:54 pm

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  we can’t help you as that site isn’t running on the wordpress.com platform nor is it connected to a wordpress.com account for login; You can log in at https://crystaledcreations.com/wp-login.php using the credentila you chosse when you set up that site.
  If you need further support, go to https://wordpress.org/support

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  crystaledcreations · Member · Mar 3, 2022 at 2:08 pm

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  My site was created using WordPress. I need to reset my password but when prompted to do so, I am redirected to my website; which is under construction mode; my site is http://www.crystaledcreations.com.

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  staartmees · Member · Mar 3, 2022 at 4:48 pm

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  My answer still stands.

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  staff-blorbo · Staff · Mar 3, 2022 at 7:51 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/