Duplicate Charge through 'Make A Gift Page'

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  diroffc · Member · Nov 22, 2016 at 4:09 pm

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  Since moving the location of our donate page, we have had duplicate charges process through the ‘gravity form + stipe plugin’ that we use. We also use a calculation to add a processing fee to the donation total, maybe that has something to do with it?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 22, 2016 at 7:49 pm

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  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Nov 23, 2016 at 4:46 am

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  I’m sorry to hear that you are having trouble. However, if you are using plugins, you have a self-hosted WordPress.org site, which we really can’t help with.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

  WordPress.org has complete documentation and support sites for self-hosted/installed versions of WordPress.org at http://codex.wordpress.org/ and http://wordpress.org/support/ Your webhost’s support team is another good resource.