duplicate featured images on products

• 

  katemischler · Member · May 20, 2017 at 8:05 am

  • Copy link
  • Add topic to favorites

  I’ve been alerted by one of my customers that all of my variation images have been overwritten by the feature image resulting in dozens of duplicate
  images for each product. It still looks normal at the WordPress level but not on the actual website – phone or computer.
  I don’t know when it started happening but last time I uploaded new product (probably 3-4 weeks ago)it was fine.
  Has anyone come across this issue or know how to solve it?

  The blog I need help with is: (visible only to logged in users)

• 

  otpidusprime · Member · May 20, 2017 at 8:45 am

  • Copy link

  Hello @katemischler,
  The theme might be picking up the first image from the posts and setting it as a featured image.

  So try this:
  1. Go to My Site(s) → Customize(Beside the Themes option) or just click here: https://wordpress.com/customize/. This will open the site Customizer.
  2. On the sidebar of the Customizer, click Content Options.
  3. And then Uncheck “Automatically use first image in post“
  4. Click Save & Publish.

  Let us know if this helps 🙂

• 

  katemischler · Member · May 20, 2017 at 9:49 am

  • Copy link

  Hi there, thank you for your advice but what I have here is a Dashboard of my website that was built in WordPress with no Content Options that I can find anywhere. It looks like this: https://codex.wordpress.org/Dashboard_Screen
  hope it makes sense.
  kate

• 

  otpidusprime · Member · May 20, 2017 at 9:52 am

  • Copy link

  The link you provided is related to WordPress.ORG sites. Is the site that you are talking about using WordPress.ORG?

  Both(WordPress.COM and WordPress.ORG) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  To get help with a WordPress.ORG site, please post your question on the WordPress.ORG support forum: https://wordpress.org/support/

• 

  katemischler · Member · May 20, 2017 at 10:13 am

  • Copy link

  I don’t think so.
  in the Dashboard it says WordPress 4.7.5 running Elka Child theme.

• 

  katemischler · Member · May 20, 2017 at 10:13 am

  • Copy link

  I don’t think so.
  in the Dashboard it says WordPress 4.7.5 running Elka Child theme.

• 

  otpidusprime · Member · May 20, 2017 at 10:21 am

  • Copy link

  Alright, can you post the link to the site you are talking about? It seems like you are indeed using WordPress.ORG and not WordPress.COM, as Elka theme is not available at WordPress.COM.

• 

  otpidusprime · Member · May 20, 2017 at 10:23 am

  • Copy link

  This forum only supports the sites hosted on WordPress.COM and not elsewhere.

  To get help, please post your question on the WordPress.ORG support forum: https://wordpress.org/support/ as mentioned above.

  We are really sorry that we cannot help even tough we want to. Hope you issue gets resolved ASAP.

• 

  otpidusprime · Member · May 20, 2017 at 10:24 am

  • Copy link

  You can find out the difference between WordPress.COM and WordPress.ORG here: https://en.support.wordpress.com/com-vs-org/ (also mentioned above).