Duplicate Website

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  djaysean · Member · May 16, 2015 at 12:02 am

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  hello, I am seeing 2 instances of my website on my “My Sites” tab and when I try to access the major one, it shows the other which is non-functional and this seems to be affecting my Jetpack Site Stats because all of my views are not being counted; kindly help delete the 2 instances of aceworldteam.com that appear so I can make a fresh connection of my self-hosted website to my wordpress.com account in order to track my site views properly.

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  djaysean · Member · May 16, 2015 at 3:33 pm

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  It’s been 15 hours since I opened this thread; any help coming through for my https://aceworldteam.com issue?

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  timethief · Member · May 16, 2015 at 3:44 pm

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  I tagged this thread for Staff. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  djaysean · Member · May 16, 2015 at 3:47 pm

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  I tagged this thread for Staff. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  Thanks a lot @timethief, I am already subscribed to this Topic; hopefully, I get a response soon enough.

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  alexjgustafson · Member · May 16, 2015 at 5:58 pm

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  Disconnected both Jetpack connections for aceworldteam.com

  I’ve also made a small change to the Jetpack connection for http://hitplayonline.net
  Can I have you disconnect and reconnect Jetpack to your WordPress.com account for that site? This will refresh those settings on your end.

  To disconnect/reconnect Jetpack, go to Jetpack -> Jetpack in your site’s dashboard. Scroll down to the footer of that page to find the “Disconnect from WordPress.com” link as shown here:

  

  Click that, then reconnect to WordPress.com when you see the button to do so.

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  djaysean · Member · May 16, 2015 at 6:54 pm

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  I have done so for my site at aceworldteam.com but could you check from your end if visits are being recorded because the stats being shown are not what should be – all of my stats have been recorded badly since I made the latest Jetpack plugin upgrade and what I see there right now under the “Top Posts & Pages” tab doesn’t correlate with what should be. Could you take a quick look at this please?

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  alexjgustafson · Member · May 17, 2015 at 3:50 pm

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  With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

  That’s what happened on your site; it previously used a different site URL, 69.195.124.81/~aceworl1/0 , so it had two sites IDs on our side. We fixed the connection but you still saw the lost stats.

  Just now, I transferred the stats from the old site ID, into your current one for aceworldteam.com. View the updated stats here:

  https://wordpress.com/my-stats/?blog=45974807&unit=1