E-Mail Adress cannot be found

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  fsd283 · Member · Aug 1, 2017 at 5:16 pm

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  Hey guys, I already paid for another domain and now I wanted to log in again and I can’t as WordPress is telling me that they cannot find my e-mail. But I tried all e-mails I have and I am pretty sure about one. What can I do? I cannot log in into my account without having the proper e-mail

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  helper-mobilefox · Member · Aug 1, 2017 at 5:19 pm

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  Hey there,

  You might try looking for the receipt email of the purchase. If you can find that you’ll know what email account you used.

  Do you know the URL of the WordPress site you’re trying to access?

  Sarah

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  wpsuly · Member · Aug 1, 2017 at 5:20 pm

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  Hello,

  What is the address of the site in question?
  Where did you buy the domain from?
  Any chance you were using WordPress.ORG and not WordPress.COM ?

  Hope this helps.

  Best of luck.

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  fsd283 · Member · Aug 1, 2017 at 5:24 pm

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  I did and I have the right e-mail adress but anyway I tried them all and so the right one definitely needed to be one of those.
  The domain is: https://mystudentlife782.wordpress.com/ and is redirected to https://mystudentlife.com and I bought it directly from the wordpress site via an update.
  I am sure I used wordpress.com

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  kaitwaters · Member · Aug 1, 2017 at 5:28 pm

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  Hi fsd283. At this point it sounds like you need to pursue account recovery. You can find the link for that at https://en.support.wordpress.com/account-recovery/ .

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  fsd283 · Member · Aug 1, 2017 at 6:09 pm

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  Thank you!
  But then it says: The receipt does not appear to be valid.

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  kaitwaters · Member · Aug 1, 2017 at 8:07 pm

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  I definitely want to help you get to the bottom of this! Rather than me quoting another member, I recommend you review the information on this thread. The issue is similar to the one you are experiencing & should provide further information.

  https://en.forums.wordpress.com/topic/help-my-domain-stopped-working?replies=6

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  akumarjain · Staff · Aug 1, 2017 at 8:14 pm

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  @fsd283
  Log out of your current WordPress.com account.
  Go to https://wordpress.com/wp-login.php?action=lostpassword page
  Use the email address on which you received the payment notifications to reset the password
  You can log in to that WordPress.com account using the email address and the new password.

  The correct domain name in your case seems to be https://my-studentlife.com/

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  gemmacevans · Member · Aug 2, 2017 at 9:36 am

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  Hi fsd283,

  I wanted to log in again and I can’t as WordPress is telling me that they cannot find my e-mail.

  I’ve sent an email to the address we have on our system for that account. For security reasons I can’t share this email address with you, so please check all of your email accounts.

  Please let me know if you don’t receive it.

  Thanks!