E-mail alteration

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  tmmiran · Member · Mar 30, 2015 at 8:18 am

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  I have changed my e-mail, received the confirmation and clicked on the link. However, my e-mail was not altered.

  The blog I need help with is: (visible only to logged in users)

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  geekinthegirl · Member · Mar 30, 2015 at 8:30 am

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  Hi there,

  I’m unsure as to what you’re asking – would you be able to clarify?

  Are you looking to change your WordPress.com address, or an email address?

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  tmmiran · Member · Mar 30, 2015 at 8:47 am

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  I am trying to change my e-mail address. The one I use to login. I have already requested it and received an e-mail from WordPress with a link to confirm the change. However, after clicking on it, the old e-mail still remains. If I go to settings, there is a message on my current e-mail (the one I am trying to change) saying that I have a pending alteration.

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  geekinthegirl · Member · Mar 30, 2015 at 8:54 am

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  Got it – thanks for making that clearer :)

  WordPress.com isn’t an email provider. An email forwarding service is available as detailed here, but it’s not the same as having an entirely new email address: https://en.support.wordpress.com/email-forwarding/

  That will help you to create an email forwarding address to match your blog’s domain name, but will redirect emails to your existing address.

  If you’d like to change your original email address entirely, that’s something you’ll have to take up with your email provider (Outlook, Gmail etc.)

  Hope that helps?

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  tmmiran · Member · Mar 30, 2015 at 2:07 pm

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  Geekinthegirl, thank you for your kind support. However, I guess I am still not making myself clear. I am not trying to forward messages. What I mean is that 1) I have changed my e-mail from X to Y at Gmail; 2) I am trying to update WordPress with my new e-mail at WordPress Account Settings; 3) I have entered my new e-mail address; 4) WordPress sent me a confirmation link; 5) I confirmed by clicking it; 5) When I try to login at WordPress, it does not recognize my new e-mail. What am I missing? Take Facebook for example, if I want to change my login email, I go to settings, change it. Facebooks sends me a confirmation link, I click on it and a new tab is opened. Bang! That takes me to Facebook homepage. I use my new email address and I now I can access it using my newly made email :)

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  tmmiran · Member · Mar 30, 2015 at 3:50 pm

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  My issue seems to be exactly like this one: https://en.forums.wordpress.com/topic/mudanca-de-endereco-de-e-mail?replies=20

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  tmmiran · Member · Apr 3, 2015 at 1:13 am

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  Guess I’m on my own now :D

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  geekinthegirl · Member · Apr 9, 2015 at 9:21 am

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  Hi again,

  I’m so sorry for missing this, the topic got buried!

  I’m not sure how to help with your issue from here, so I’m going to flag the topic for staff attention if you’re still having trouble. Be sure to subscribe to receive notification of their replies. Hope you can get this resolved soon, and once again, apologies for the wait :)

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  rachelmcr · Member · Apr 9, 2015 at 9:30 am

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  Hi there,

  I checked your account and I see that your email address was successfully changed after your last message. Is there anything more I can do to help?

  In general, if you’re having trouble with an email change a good approach is to cancel the pending email change and re-enter your new email address. That will send you a new confirmation email you can use to complete the change. :)

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  tmmiran · Member · Apr 13, 2015 at 5:39 pm

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  Hi, geekinthegirl and rachelmcr!

  Thank you for your kind support. I managed to get it fixed by getting in touch with “password troubleshooting personel”, but forgot to change this topic to resolved. Thank you again!

  Stay awesome!

  Tiago