E-mail followers through Jetpack disappeared

  • Unknown's avatar
    armedgroupsinternationallaw · Member ·

    Hi WordPress.com,

    My website (armedgroups-internationallaw.org) had several hundred followers via e-mail through the Jetpack plugin. Recently (I think July 5th) the plugin was updated and now includes Jetpack Boost and Jetpack Social. I don’t know if this is the reason, but if I go to Jetpack > Site Stats > My Followers, I only see 2 e-mail only followers. How do I get back the hundreds of followers the blog had a week ago?

    Hope somebody can help me with this. Thank you!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Did you move your website from WordPress.com to a different hosting provider? If so, until recently, your followers were tracked under the blog ID associated with your WordPress.com site.

    I’m not sure how you migrated your site to a new hosting provider, but it copied the blog ID of your WordPress.com hosted site and kept recording those followers and stats to that ID instead of creating a new ID when you moved to the new host. Then, it looks like that Jetpack update forced a disconnect and upon reconnecting, it recognized your site as a new site and assigned a new blog ID which made it appear you lost your stats and subscribers. So, your subscribers and stats aren’t lost – we just need to move them to your new blog ID.

    I have reconnected your subscribers and stats to your new blog ID – please note that it may take up to a day for the update to be reflected in your Dashboard.

    Also, now that your ID is properly tied to your new site’s URL, any future disconnects/reconnects won’t make any changes.

    I hope that helps!

  • Unknown's avatar
    armedgroupsinternationallaw · Member ·

    Thanks so much helper-heroponriki!

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