E-mail is down
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I host my domain name through wordpress, but my site is through squarespace. My e-mail is down and my site can’t be reached so I believe it’s through your system. I think it might be because of invalid payment information, but I just updated it so it should be good to go.
Is there anything I should do past updating my information and waiting?
The blog I need help with is: (visible only to logged in users)
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We need details please.
1. What is the domain URL?
2. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
3. When was the upgrade purchased?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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1. hoycreative.com
2. (email visible only to moderators and staff)
3. It seems as though it was purchased in August of last year, however It could be later.It says that my domain name needs to be renewed, however I when I click on it, it takes my to the upgrade now page. When I go through that it doesn’t show my hoycreative.com url.
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You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
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This is definitely the account that i used to purchase the domain name. It contains a notifications for the expiration of the domain and also has the receipt for its purchase, which was August 27th, 2015. However, the issue is still that i’m unable to directly select that domain name and renew it.
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Thanks for the update. Please subscribe to this thread so you are notified when Staff respond and be patient while waiting.
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How long is the usual response time from someone who can help me, outside of giving advice? This isn’t an issue that I can wait on. Is there a hotline I can call?
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There is no such thing as a hotline. We all wait in the queue for Staff to respond to threads tagged with modlook. Staff will respond to all threads with datestamps prior to this one in datestamp order and work their way forward to the most recent one as would be expected. They have a backlog so be patient.
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I know that you have very little at stake in this issue, so I understand your repeating, “be patient.” Since this is my business, and I’ve already had multiple complaints from customers about my e-mail being down I apologize if I’m a bit antsy.
Any sign of when my issue would be dealt with I feel is a reasonable expectation. If that’s not the case, I will absolutely wait. Hopefully, before I lose any clients.
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There is no phone support and none is required as we all read and write. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.comhowever, as this thread is already tagged with modlook that would not expedite getting help. -
I definitely appreciate your help. My issue is just costing me money, so three hours feels like three weeks.
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I hear you but do not have any ability to assist beyond what I have posted above and t5hat is why I will be focusing on the pages of unanswered threads that I can help with.
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Hi @brethoy816, you don’t have any active upgrades here. It looks like you had a domain but allowed it to expire back in August. I’ll get in touch via email with details on how to restore that. Cheers!
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No problem, I’ll close this out and we’ll keep working with you in the private email. Cheers :)
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