e-mail subscriber not receiving e-mails

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  stlukesra · Member · Sep 3, 2014 at 7:44 am

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  One of our e-mail subscribers is not receiving e-mail notifications of any new posts. We have checked all the person’s folders, including junk and spam. Most (the ones I can verify) subscribers are correctly receiving the e-mails.

  Although she has received the e-mails in the past, the subscriber has no previous e-mails from which to investigate her subscriptions. So, we are stuck!

  Where can I get help with this problem?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 3, 2014 at 9:03 am

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  If this person is NOT following your blog via a WordPress.com account, she should be able to view and manage her subscriptions from this page: https://subscribe.wordpress.com/ If she doesn’t see your blog on that page, she could have accidentally unsubscribed at some point and will need to resubscribe.

  If the person is a WordPress.com user, they should check their email notifications settings, both in the Reader and in their account settings: http://en.support.wordpress.com/following/#change-your-email-settings