E-mails going to subscribers a day late

• 

  kendraseymour · Member · Mar 6, 2014 at 5:24 pm

  • Copy link
  • Add topic to favorites

  A significant number of subscribers to my blog are reporting that they receive the daily reflections (posts) a day late. Why is this? How can I fix it?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 6, 2014 at 5:39 pm

  • Copy link

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting. Staff will require at least a couple of email address (the software will HIDE them when you post them here so only Staff can see them) or a couple of usernames to trace what’s going on.

• 

  kendraseymour · Member · Mar 6, 2014 at 7:02 pm

  • Copy link

  Two people who have subscribed that I know are experiencing this issue:
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  Please don’t send them any e-mails, just use their addresses to troubleshoot if possible. THANKS!

  Kendra

• 

  timethief · Member · Mar 6, 2014 at 7:07 pm

  • Copy link

  Thanks for providing that info for Staff.

• 

  andrewspittle · Staff · Mar 11, 2014 at 7:19 pm

  • Copy link

  This is because they are set to use daily digest emails. This bundles all posts from your site in to one email a day. The emails are delivered the next day and include the prior day’s posts.

  The setting can be changed to “Instant” emails here. That will send an email once a new post is published.