Ebook not downloading through WordPress shop

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  fusionhealthandwellness · Member · Feb 28, 2024 at 8:15 pm

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  Hey team, I was wondering if you all could help with a frustrating issue I’m struggling with.

  I wrote an ebook and formatted it in Vellum, which provided me with a ‘Generic ePub’ file for the ebook. I set this as my product on my shop through WooCommerce on my WordPress site.

  The ebook shows up in the shop just fine, but after I purchase the ebook, it won’t download – nothing opens. I’ve contacted Vellum but their advice wasn’t satisfactory, so I’m hoping maybe you all have heard of this issue and have further advice for me.

  Thanks!
  Nick

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Feb 29, 2024 at 4:52 pm

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  Hi there!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  If you’re having trouble with Woo, please contact Woo Support about this via https://woocommerce.com/my-account/create-a-ticket/ if you have any paid Woo products, or https://wordpress.org/support/plugin/woocommerce/ if you do not. A member of their support team will be the most capable of providing assistance.

  I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.