Echec d'importation

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  oklachahiya · Member · Jun 1, 2015 at 7:49 pm

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  Bonjour,

  J’ai importé un fichier wordpress mais l’importation a échoué et depuis, sur mon blog, le message ‘Votre importation est en cours de traitement et un email vous sera envoyé lorsque tout sera terminé. Si vous n’avez pas de nouvelles de nous dans les 24 heures, veuillez contacter le support, nous fixerons le problème’ s’affiche toujours. Je ne vois pas comment régler mon problème (je suis encore nouvelle sur wp) et je ne vois pas quel support contacter !!

  The blog I need help with is: (visible only to logged in users)

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  brookedot · Member · Jun 9, 2015 at 7:11 pm

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  Google Translate of original message:

  I imported a wordpress file but the import has failed and since, on my blog, the message ‘Your import is being processed and an email will be sent to you when this is over. If you do not hear from us within 24 hours, please contact support, we will fix the problem “is always displayed. I do not see how to fix my problem (I’m still new on wp) and I do not see any contact carrier !!

  I imported a wordpress file but the import has failed and since, on my blog, the message ‘Your import is being processed and an email will be sent to you when this is over. If you do not hear from us within 24 hours, please contact support, we will fix the problem “is always displayed. I do not see how to fix my problem (I’m still new on wp) and I do not see any contact carrier !!

  Response:

  I have reset the importer please try your upload again and let us know if you have any trouble.
  Here is our support document on imports:

  Import a Website

  French Translation using Google Translate:

  Je dois réinitialiser l’importateur s’il vous plaît essayer de nouveau votre téléchargement et laissez-nous savoir si vous avez le moindre problème.

  Voici notre document d’appui sur les importations:
  https://en.support.wordpress.com/import/

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  oklachahiya · Member · Jun 10, 2015 at 9:07 pm

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  Hello, I tried my upload again and I waited fo 24 hours but this time I didn’t receive any mail that inform me if the import failed or succeed and no article was imported, I don’t understand why, the file I imported is an .xml file. Can you tell me the origin of the problem please ?

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  brookedot · Member · Jun 11, 2015 at 7:20 pm

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  Hi there,

  I do see many of the post from your import file have been added to your site. If you don’t see all of your posts one option would be to have us empty (delete all content) the site. This will allow you to try the import file again with a clean slate.

  Please note, that if you have written posts that are not in the import file these will be lost unless you do an export of that content prior to us emptying the site.