Ecommerce Email

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  kaylalollybandscoza · Member · Nov 14, 2019 at 7:29 pm

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  Hi, I am not receiving emails when someone places an order. In addition, my customers are not getting emails regarding their order confirmation.

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  staff-blorbo · Staff · Nov 14, 2019 at 7:33 pm

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  I don’t see any sites on your account here.

  What is the URL of the site with the problem?

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  kaylalollybandscoza · Member · Nov 15, 2019 at 8:47 am

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  http://Www.lollybands.co.za

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  staff-mckluskey · Staff · Nov 15, 2019 at 9:12 am

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  Hi there!

  I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can find help with your question at: https://wordpress.org/support/forums/
  http://wordpress.org/support/ is also a great resource for sites using the open source WordPress.org software.