Ecwid store is not working on WordPress.com
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Hello!
I am Skyler and I work with Ecwid Customer Care team!
Ecwid is E-commerce shopping cart that can be added to any website. Here is our official website https://www.ecwid.com/
We had an integration with wordpress.com and were listed in your apps. In March 2016 you disabled adding Ecwid to WordPress.com sites. Yet for those users who added Ecwid to their sites before March 2016 the integration should work as before.
Today during online live chat we got a message from one of our clients, who has a website on WordPress.com with the following URL https://causestreetwear.com. He added Ecwid store to his site two years ago – https://causestreetwear.com/shop/. The store worked flawlessly until today and now we can see only Ecwid shortcodes instead. Please, take a look at a screenshot http://take.ms/XFjZv
The client didn’t remove the store by himself and didn’t change the embedded code anyhow.Not sure why this is happening, so I’m contacting you as it might be some action from your side. We’ll appreciate any assistance.
Looking forward to your reply. -
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Hello,
All of a sudden the same thing happened to my site. Can you please advise on how I can fix this problem?
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Hello!
Ecwid Team here.
If you added your Ecwid store to your WordPress.com website before March, 2016, your store should be functioning fine.
The reason why your Ecwid store does not appear on your website now may be connected to the status of your current WordPress.com subscription. Ecwid integration is available for the users of WordPress.com Business plan. Please, make sure your subscription is live.
If your subscription to WordPress.com Business plan is active and you still cannot see your Ecwid store on your website, please let us know.
Kind regards,
Ecwid Team.
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