Eden theme problem with Drop-down fields in contact form

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  ltreggiari · Member · Feb 23, 2023 at 6:49 pm

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  Hi,

  My site uses a custom theme derived from Eden. I have an issue with drop-down fields on my contact forms. I previewed my site using the Twenty Fifteen theme and the problem goes away. See the images below.

  Using Eden:

  

  

  Using Twenty Fifteen:

  

  Any ideas on why this is happening and how to fix it?

  Thanks,

  Leo Treggiari

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Feb 25, 2023 at 3:00 pm

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  Hello Leo,

  It looks like this could be a styling issue with the theme and the form, and you would need to change the bullet style in the theme’s CSS.

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/ – so we don’t have access to the site.

  However if you would want us to have that sort of access to check the site, and to provide daily backups, and our 24/7 support service (among other things), you could of course migrate over from your current host and use our Business plan. We have information about all that it offers here:
  https://en.support.wordpress.com/plan-features/business-plan/

  You can even migrate your site in on the Business plan, plugins and theme included – we have a guide for it here:
  https://wordpress.com/support/import/import-an-entire-wordpress-site/#import-from-self-hosted-word-press

  Our third party theme support is generally limited and more of this can be found here: https://wordpress.com/support/plugins/get-help-with-plugins-and-themes/

  I hope this helps so far.

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  ltreggiari · Member · Feb 26, 2023 at 12:34 am

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  Thanks for replying! Is there a discount for non-profits? Moving our site to your Business plan would cost us more than we currently pay. We can continue this discussion in email ((email visible only to moderators and staff)) if you’d like.

  Thanks,
  Leo

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  staff-95percentghost · Staff · Feb 26, 2023 at 1:46 pm

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  Hi Leo! We don’t have a discount for non-profits at this time, though it’s worth keeping an eye out for our newsletters as we do occasionally send out promotional campaigns.

  Another thing that might be worth looking into is asking the creator of your theme – if they created a child theme of Eden for you they may be able to poinpoint why the bullet points are showing up!