edit button not working

  • Unknown's avatar
    gabrielarosado · Member ·

    I need to edit the custom DNS settings in my domain, in order to get my email working, but the edit button in my Manage Domains section is not working! When I click on it, nothing at all happens. It doesn’t open up the page with the MX, etc settings! The domain registar is namecheap and I have the server settings pointing to wordpress servers and the site is working, but the email is not working because I need to edit the DNS records. But I cannot enter them at all! How can this be???? How do get wordpress to correct a technical error in the account?? Thanks for any help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hello there,

    Sorry you’re encountering that problem.

    First step: Log into WordPress.com via another browser, such as Chrome.

    Please access My Domains page here:
    https://gabrielarosado.wordpress.com/wp-admin/paid-upgrades.php?page=domains

    First, make gabrielarosado.com your primary domain. Then, click Edit Domain → Edit DNS, and see if that works better for you.

    FYI: The email servers for this domain are currently:

    ALT1.ASPMX.L.GOOGLE.COM.
    ALT2.ASPMX.L.GOOGLE.COM.
    ASPMX.L.GOOGLE.COM.
    ASPMX2.GOOGLEMAIL.COM.
    ASPMX3.GOOGLEMAIL.COM.

    If I can help further, let me know how I can assist.

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