Edit DNS

siciliannabeauty · Member · Nov 1, 2012 at 3:53 pm
Copy link

Add topic to favorites
Hello!

I have an email address set up on Google Apps but unfortunately, my recipients are receiving it in their spam folders (which is not good for business!)

Read some troubleshooting tips and it’s telling me to edit DNS to use DKIM. I’m going through the steps on google apps just fine to get it generated but I’m unable to add the code to my DNS because it’s not recognized.

If anyone can walk me through this, it would be greatly appreciated!

The blog I need help with is: (visible only to logged in users)
siciliannabeauty · Member · Nov 1, 2012 at 6:23 pm
Copy link
bump*

because it made it’s way down to the second page :(
timethief · Member · Nov 1, 2012 at 6:36 pm
Copy link
I don’t have any expertise in this whatsoever. All I know is that this support doc exists > http://en.support.wordpress.com/domains/add-email/
timethief · Member · Nov 1, 2012 at 6:38 pm
Copy link
P.S. re: second page
There are other pages of threads that were posted long before you posted your thread.
siciliannabeauty · Member · Nov 1, 2012 at 7:48 pm
Copy link
TF- I’ve seen that page- I did what it said but my emails are still ending up in recipients spam folders
staff-blorbo · Staff · Nov 1, 2012 at 10:36 pm
Copy link
What is the exact DNS record line that you’re trying to add?
siciliannabeauty · Member · Nov 2, 2012 at 12:02 pm
Copy link
hmm can’t post pictures, so if you could click here – this will bring you to a picture of what I’m referring to!

I hope that helps. Thanks!
timethief · Member · Nov 2, 2012 at 7:29 pm
Copy link
Thanks for that screenshot. I’ve flagged this for Staff.
staff-blorbo · Staff · Nov 2, 2012 at 7:32 pm
Copy link
Ok, that should work, but you need to enter it as:

TXT v=DK[etc]

Manage Your DNS Records
siciliannabeauty · Member · Nov 5, 2012 at 1:10 pm
Copy link
Macmanx- your tip got me through the “unrecognized” part but now it’s saying it’s being removed because it’s more than 192 characters. I’ve tried generating a new code but they’re all roughly the same length in characters.
staff-blorbo · Staff · Nov 6, 2012 at 6:52 pm
Copy link
Try splitting them up, so you get:
```
TXT v=
TXT k=
TXT p=
```
siciliannabeauty · Member · Nov 6, 2012 at 7:38 pm
Copy link
This didn’t work either. I’ve tried removing the default DNS- doesn’t work. Tried adding the DKIM to existing DNS and that also didn’t work.

I’ve got to be doing something wrong but I can’t figure it out! Still says I’m over 192 characters.
staff-blorbo · Staff · Nov 6, 2012 at 8:10 pm
Copy link
The the v and k records save? Is it just that the p record is too long?
siciliannabeauty · Member · Nov 6, 2012 at 8:41 pm
Copy link
none of it saves.
kathrynwp · Staff · Nov 6, 2012 at 8:57 pm
Copy link
Hi there – would you mind please posting the full content of the TXT record from your screenshot as text in a message here so we can copy-paste from it it?

We will try to get this working for you. Thanks.
siciliannabeauty · Member · Nov 7, 2012 at 1:59 pm
Copy link
DNS Host name (TXT record name):
google._domainkey

TXT record value:
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC3Bf3VYbXX3ZDDSiVJIbeeH7MX+CpupEj6Qcs/GFXQ6bBF4CR3+0wYbMhe6lqHnXfdaqdQu1RxCd+oHxq76V6Vb96tSQHInK6CtyXQRFXML3QVIvFu+qUMJyYZgfCvqIhpNAUy2PughE9Vpes7PLgHb+iAeNrBnMHPMSif82LbIwIDAQAB
kathrynwp · Staff · Nov 7, 2012 at 3:22 pm
Copy link
Thanks for providing this. I’ll keep you posted.
siciliannabeauty · Member · Nov 7, 2012 at 3:23 pm
Copy link
Thanks Kathryn. I appreciate it!
kathrynwp · Staff · Nov 7, 2012 at 4:03 pm
Copy link
Our technical team had a look at this and unfortunately we aren’t yet able to support these long TXT records. It’s on the road map to add support for them, but we don’t yet have an ETA. In the meantime, the workaround is to use a CNAME to another domain, not hosted by us, that serves the TXT record.

Just let us know if you need further help and sorry I couldn’t provide better news!
siciliannabeauty · Member · Nov 7, 2012 at 4:25 pm
Copy link
Thanks Kathryn!

How would I go about using a CNAME?
I just really need to get my email out of junk folders! lol

No items found.