editing a website
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I am helping to edit a WP website. When I watch a video on your site, it doesn’t seem to relate to the site I am working on. I need to know how to look for support for my site. I know you will need more information than this but I am not sure what it is :) The site I work on I believe is a paid site.
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Hi there,
Can you please let me know the site’s address so I can point you in the right direction of getting support?
Please note that these forums are for WordPress.com hosted sites only. If the site you’re working on is using the open-source WordPress.org software you need to seek help at these forums:
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It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Justhost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.
I hope that helps!
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