Editing email formats my followers receive by subscribing

  • Unknown's avatar
    baaadannas · Member ·

    I recently changed themes of my blog, and noticed that the emails my subscribers/followers receive has changed. It used to be a nice email with pictures and the full blog post text. Now it is just the excerpt 50 words, and no photos. How do I edit this format?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cuellin · Member ·

    Hi there,

    It seems that your site baaadannas.com is not hosted here on WordPress.com and instead it is using the self-hosted installation of WordPress.org hosted by Bluehost, which is quite different (.com vs .org).
    Because of those differences, you’ll find better help for your WordPress.org installation on their support forum
    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    If you are using a plugin to email your subscribers, it is most likely a configuration problem and you should ask the thread for the plugin, find the plugin here: https://wordpress.org/plugins/

    And if you really believe it’s a problem with the Promos theme, you can find help here: https://wordpress.org/support/theme/promos/

    Hope this helps!

  • kokkieh · Staff ·

    Hi there,

    Are you speaking of WordPress.com/Jetpack subscription emails?

    Those emails cannot be modified for individual sites, but we also haven’t made any recent changes to how those emails work.

    Have you perhaps modified the feed settings for your site under Settings ->Reading in WP-Admin? Our subscription emails also respect those settings, so if you have your feed set to only provide an excerpt of your posts, then subscription emails will also only contain an excerpt. You’d need to change that to Full Text to have emails display your posts in full.

    Jetpack


    @cuellin    ,

    The WordPress software has no built-in subscriptions functionality, so if a site has email subscriptions, it’s via a blog subscription or a newsletter plugin. And if a question like this comes from the owner of a Jetpack-connected site, like in this case, it’s a safe assumption that they’re speaking of Jetpack’s subscriptions feature :)

  • Unknown's avatar
    cuellin · Member ·

    Hi @kokkieh

    Ok I see, the Subscription block is actually in the Grow section with the Jetpack logo. I didn’t find any mention of Jetpack in the subscription block or the subscriptions and newletters documentation, so I assumed it was built-in.

    Quick question about this:

    …if a question like this comes from the owner of a Jetpack-connected site, like in this case…

    Is it safe for me to assume they have their site connected by Jetpack because they are here asking the question? Or is there an actual way for me to know this?

    Thank you for your time, and sorry for hijacking the thread. If there’s another way of getting your answer, let me know.
    Cheers!

  • fstat · Staff ·

    Hi @cuellin,

    You can tell if it’s their site is using Jetpack and it’s connected to their WordPress.com account by looking at the footer of their reply ;)

  • Unknown's avatar
    cuellin · Member ·

    Thank you so much @fstat this was so helpful to put their questions into context.

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