Editing Header
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Hello, I recently began working on my company’s wordpress site. The site was created a while ago by someone who is no longer at the company. I was given admin login credentials but I can’t seem to figure out how to edit the dropdown/link options in my header and footer. I saw on some tutorials online that I might need to edit my header’s php file but I don’t see anywhere that I could access that from my admin dashboard. The only widgets I have on my customizer menu are as follows: Dashboard, posts, media, pages, comments, portfolio items, profile, tools and collapse menu. Do I need the original creators login credentials to edit start editing my header or can I add a widget and edit it with the admin credentials I have? Also, will I need to know php or html in order to simply change the dropdown link options in the header?
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Unfortunately you failed to provide the key thing for getting support and that is the URL of the site referred to starting with http://
To save you time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.
We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. To be clear we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.
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