Editing Text Not Appearing in Edit Box

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  graceinthewildernessbook · Member · Apr 2, 2017 at 2:26 am

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  I am trying to edit text on my welcome page that appears in a banner above the main text section on the welcome page. When I go the the welcome page to edit this banner does not appear so I am not able to edit it. How do I access this banner? Please advise.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 2, 2017 at 2:30 am

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  graceinthewildernessbook.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer, not by wordpress.COM
  Name Servers:
  ns2.justhost.com
  ns1.justhost.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Support for your site is found at http://wordpress.ORG/support/ The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  re: Jetpack issues
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.