Elementor

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  thamiresmp · Member · Mar 16, 2023 at 7:46 pm

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  Quando instalo o Elementor, meu site sai fora do ar. O que tá acontecendo?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 17, 2023 at 1:31 pm

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  Hi there!

  I can only provide support in English and I used Google Translate to translate your message.

  To avoid confusion, there are three different “WordPress” at play here:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

  Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  I would recommend contacting Elementor support for help here. Since the problem is stemming from their plugin, they would be the best ones to investigate and fix the problem.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope that helps!