elementor
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We are having issues installing ‘Elementor’ to our profile. Our developer has worked extensively with WordPress but is having issues. We currently have the Business plan.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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As you’re experiencing issues installing Elementor, could you share more details about any specific error messages you’re seeing during the installation process? This would help the support team better understand and assist with your situation.
The Business plan does include the ability to install third-party plugins like Elementor, so once you provide those details about the errors, we can help pinpoint the exact cause and guide you to a solution.
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Hey, @helend808439139!
We are having issues installing ‘Elementor’ to our profile. Our developer has worked extensively with WordPress but is having issues. We currently have the Business plan.
I checked your site for any issues but found none.
Your site logs are clear of errors, and the site’s Jetpack connection is healthy.
I’m uncertain how your developer tried installing the Elementor plugin, but can you try installing it from here and let me know if there are any errors?
Your developer might not have proper permissions to modify the site. Please check this guide to ensure you’ve invited them properly:
There may be situations when you wish to hire a developer to help you work on your website. This guide shares tips you’ll need to know when working with a developer for your WordPress.com site. When Would I Need a Developer? Some examples of the types of projects that developers can help you with are: Third-party theme installation and customization Third-party plugin installation -
Thank you for your help. Our developer was having issues. I have managed to install it. Hopefully no further issues.
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