Elementor causing trouble
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Hi support team,
Whnever I activate elementor on my website, it turns my homepage into a blank page. And then instead of my logo at the top of the tab it shows a hostgator logo.
If I deactivate my elementor either developer mode or the other one it lets me see everything again on my homepage, and all links work.
Is there something that’s causing an issue? I updated my Elementor already.
Self-declared URL: https://arubaexecvacationrental.com/
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi support team,
Whnever I activate elementor on my website, it turns my homepage into a blank page. And then instead of my logo at the top of the tab it shows a hostgator logo.
If I deactivate my elementor either developer mode or the other one it lets me see everything again on my homepage, and all links work.
Is there something that’s causing an issue? I updated my Elementor already.
Self-declared URL: https://arubaexecvacationrental.com/
Jetpack: Unknown
WP.com: Unknown -
We can’t help as your site isn’t running on the wordpress.com platform. As your site crashes on Elementor, you must contact Elementor support.
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host arubaexecvacationrental.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get starUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere.
However, the issue you are referring to sounds like a display issue related to your theme and not a general WordPress issue. The good news is that help is available directly from the creators of your theme here and they are in the best position to help: https://elementor.com/support/
Thanks!
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