Elementor Data Updater Error

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  revelprint · Member · Jun 21, 2023 at 12:07 am

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  Hi,

  I recently updated Elementor and now there is a message that appears on the top of my wordpress admin that says: Database update process is running in the background. Taking a while? Click here to run it now. But when I click to open it, it displays a very long error message to me stating something is wrong with this file: /home/customer/www/revelprint.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php on line 235

  Please I need help to resolve this.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jun 21, 2023 at 10:52 am

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  Hey there,

  Thanks for reaching out.

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  Ideally, you’d need to seek help from https://woocommerce.com/my-account/create-a-ticket/ on why you could be facing that issue – it sounds like there could be a plugin conflict happening there.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!