Elementor theme and elements disappearing.

  • Unknown's avatar
    nirvanavisioneyecare · Member ·

    I am new to building website using wordpress. And after all the trials and errors using wordpress theme (elementor/astra /brandstore) i finally learnt some things on my own, after struggling alot, i finally was able to make my home page. But now this is the new issue that happened to me twice yesterday (25 April, 2022) while building my website. This is a very new problem to me, and since i am not that techy person, i am not able to find a fruitful solution to this problem.

    Issue no. 1: Yesterday I was building my website, finally after creating all of the things in my home page there was an update and maintainance by wordpress, due to which all of the elements and content of the theme disappeared out of nowhere, edit with elementor button also disappeared. I tried to search a solution to this, i deactivated all my plugins except elementor, then too the site was still totally gone, except the main header and the skeleton of the website, all of the elements were gone.

    Issue no. 2: Then after building my website from scratch again after spending like 2 3 hrs on it, again there was that goddamn update and again my themes and elements of elementor were gone. I tried to sync the library, NOTHING, i deactivated themes, plugins, deleted unwanted plugins, NOTHING.

    Please give me a solution to this problem 🙏🏼: Can this still happen after finally publishing my site, will i have to do everything from scratch every now and then (which believe me or not will be a very hard job for me). Is there any way to backup my updates i do on elementor.

    Ps: I also tried to find a solution of this issue with elementor first, and there they say if this is happening due to wordpress update, contact their support. Because all the other ways have failed for me (deactivating/deleting plugins/themes).

    Please help 🙏🏼.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Can you tell us the URL of the site you’re working on? I only see one site in your account, https://nirvanaeyecare.wordpress.com/, and that site is completely empty, and also on our free plan, so you can’t use Elementor on it.

    If you perhaps have a site using the open source version of WordPress at another hosting provider, please ask the WordPress.org community, who makes the WordPress software, for advice at https://wordpress.org/support/forums/

    In this forum we’re only able to help with sites that are hosted on our servers here on WordPress.com.

  • Unknown's avatar
    nirvanavisioneyecare · Member ·

    nirvanaeyecare.com

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

    WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

    And you can find Elementor’s support at https://elementor.com/support/

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