Elementor website builder plug in installation failed. Total N00b

• 

  bloodwaxx · Member · Oct 22, 2020 at 9:33 am

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  When installing the Elementor website builder plug
  -in, from my WordPress dashboard i get the following message:

  Downloading installation package from https://downloads.wordpress.org/plugin/elementor.3.0.12.zip…

  Unpacking the package…

  Installing the plugin…

  Destination folder already exists. /home/u385840231/domains/bloodwaxx.com/public_html/wp-content/plugins/elementor/

  Plugin installation failed.
  –
  Any help or advice would be greatly appreciated.
  thanks
  Alex

• 

  galois · Member · Oct 22, 2020 at 9:44 am

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  Hi.
  What is the URL (https://…) of your site?

• 

  bloodwaxx · Member · Oct 22, 2020 at 1:03 pm

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  Hi Galois,

  Thank you for your response, it’s as follows;

  https://bloodwaxx.com/

  Thanks Alex

• 

  galois · Member · Oct 22, 2020 at 1:31 pm

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  Your site is not hosted here, on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

  The other option: you can ask the support of your hosting,

  You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  Cheers.