email

  • Unknown's avatar
    structuralexpert · Member ·

    I have got a message that emails are disabled. I use the Divi theme, and I created an email option form. As a customer, when I try to fill the form out, doesn’t allow to me entering info such as first name, last name, and email. I am not sure what is the problem. I connected to my host company and they stats that no problem with the server, therefore, I try to reach out to figure out what is the problem. I hope you can assist me.
    Thank you

  • Unknown's avatar
    jcusitar · Member ·

    It sounds like this site is not hosted on wordpress.com. These forums are for sites that are hosted on wordpress.com.

    For questions relating to the WordPress software running on your own host, check out the support forums at wordpress.org here: https://wordpress.org/support/forums/

  • Unknown's avatar
    engloai · Member ·

    I have a website created by WordPress.org and I have another account created by WordPress.com. However, in my website besides my profile name On the top right corner of the WordPress dashboard, it appears a message that that emails are disabled. I use the Divi theme, and I created an email option form. As a customer, when I try to fill the form out, doesn’t allow to me entering info such as first name, last name, and email. I am not sure what is the problem. I connected to my host company and they said that no problem with the server, therefore, I try to reach out to figure out what is the problem. Please note that I tested this form from another website and I found it’s working .that means the email provider “Mailchimp ” is working well. After analyzing the problem, I think the problem occurred because of one of the plugins I added, but I not sure yet. I used Rank Math Plugin and the Google search console has altered me that two of my website pages has been affected Submitted URL marked ‘noindex’ https://www.thestructuralexpert.com/locations.kml
    and Redirect error which currently affects 1 page https://www.thestructuralexpert.com/topic/success-with-advert-2/.

    I hope you can assist me.

    Thank you

  • Unknown's avatar
    jcusitar · Member ·

    I think I didn’t clarify enough what I meant, sorry about that.

    These forums would only be able to help you if WordPress.com were your host company.

    Doing a check on the domain you provided, it looks like it’s hosted by SiteGround, which means you’re running open-source WordPress software on their server. There is a separate entity that can help you diagnose problems with WordPress software not hosted here at WordPress.com, that is WordPress.org, you can find their support forums here: https://wordpress.org/support/forums/

    Also, this link explains the differences between WordPress.com and WordPress.org: https://wordpress.com/support/com-vs-org/

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