email

  • Unknown's avatar
    luvaroo · Member ·

    hi I believe my email stopped working due to site no longer active. Can I simply cancel this email and be issued a refund since I paid for one year?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I understand that you’re facing issues with your email not working after renewing your Professional Email subscription. This is due to your domain being disconnected when your plan expired. I understand how frustrating this can be, but rest assured, I’m here to help you get everything up and running again.

    Before we discuss canceling your Professional Email purchase, let me explain how we can resolve this issue for you. By purchasing one of our WordPress.com plans, you can easily reconnect your domain, which in turn will allow your email to function properly. Our plans not only help you maintain your domain but also offer many other useful features for your website, like additional storage, premium themes, and priority support. You can view our current plans and their pricing here: https://wordpress.com/pricing/

    I’d like to encourage you to consider one of these plans as it will not only resolve your email issue but also upgrade your website with additional features. If you need help deciding on the best plan for your needs, I’m more than happy to assist you in finding the perfect fit.

    I hope you’ll reconsider canceling your Professional Email upgrade and give us the opportunity to support you and your website’s growth. If you still decide to cancel after considering these options, you can do so by following this guide: https://wordpress.com/support/add-email/adding-professional-email-to-your-site/#cancelling-professional-email-subscription

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