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Hi
I have email (email visible only to moderators and staff) setup to forward emails to (email visible only to moderators and staff) but I am not receiving emails as desired. Please assistMatt
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
It looks like your domain does not load your WordPress.com site at the moment because it’s not pointed to your WordPress.com site. It’s also the reason why the email forwarding isn’t working.
I see that the domain is registered with GoDaddy. Please update the domain’s nameservers on the GoDaddy dashboard so that it points to your WordPress.com site.
The WordPress.com nameservers are:
ns1.wordpress.com
ns2.wordpress.com
ns3.wordpress.comYou can contact your GoDaddy and ask them to do this for you, or you can do it yourself.
It may take up to 72 hours for the nameserver change to take effect after they have been updated.
Feel free to let us know if you have more questions.
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Hi there!
The domain is added via a Domain Connection, which means the domain is registered elsewhere (in this case, GoDaddy) and added to WordPress.com so that you can use the domain without transferring it to WordPress.com.
Domain Connection works when the domain is pointing to WordPress.com nameservers. You can see the domain’s WHOIS record here, which shows the domain is registered with GoDaddy and doesn’t have the WordPress.com nameservers.
This can’t be fixed on our side because the domain’s nameservers are controlled by GoDaddy, where it is registered. Please contact GoDaddy support for help if you’re unable to log into your GoDaddy account to manage the domain.
Thanks!
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