email access

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  bellytobabychildbirthservices · Member · Apr 17, 2023 at 6:45 pm

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  I am unable to receive emails at my (email visible only to moderators and staff) address

  When I check my account here it says I have an auto renew coming up April 28. I pay google monthly for 3rd party access and I pay wordpress as well for the domain. I am just confused about access and looking or help.

  Thank you!!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  machellie · Staff · Apr 18, 2023 at 2:26 pm

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  Hi there, @bellytobabychildbirthservices!

  Thank you for your email. It looks like your bellytobaby.org domain was cancelled on our side. This is likely why your Google Workspace service isn’t working properly. Even though the domain was pointing to GoDaddy, you still need to maintain the domain registration. The domain was registered with us at WordPress.com. To resolve this issue, you will need to recover the domain.

  You should be able to recover the domain by paying the domain registration cost for the coming year. The cost is currently $19 for the year. The domain is about to move into a stage called “Redemption”. When this happens the cost to recover the domain increases because you will also be required to pay a $80 redemption fee. I expect this to happen on 19 or 20 April.

  You can make the payment for the domain registration via the payment request link we just sent you via email.

  Once paid, we will restore your domain and your email should be back up and running again.

  Let me know if you have any questions!