Email Address already in use

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  sahs2013 · Member · May 8, 2013 at 10:53 pm

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  Hello,

  I am trying to change an email address for the admin of my blog to a different address. However, each time I do, in both general and personal settings, an error message pops up saying
  “ERROR: That e-mail address is already being used.”
  ” ERROR: The email address is already used.”

  I found a chat thread that details my experience, but the solution was solved in a private message. Will you please advise.
  https://en.forums.wordpress.com/topic/cannot-change-email-address-4?replies=10

  Best

  The blog I need help with is: (visible only to logged in users)

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  jonathansadowski · Member · May 9, 2013 at 3:16 pm

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  Hello Sally,

  Most likely another account exists with the email address that you are trying to use. My advice would be to try to recover the password for that account: http://en.support.wordpress.com/passwords/#lost-password

  After you recover the password for the 2nd account, you can update the email address for the 2nd account to make the address you desire available for the 1st account.

  Change Your Email Address

  Please let me know if there’s anything else that I can do to help. If you’d like to discuss specific email addresses in more detail, please let me open a private ticket so that you do not have to post that information publicly.

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  sahs2013 · Member · May 9, 2013 at 6:01 pm

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  Hi Jonathan,

  We have the password for the other account and have logged in. The problem is there is no other blog associated with the account. Do I need to delete the WordPress account to free up the email?

  Thank you for your help!

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  jonathansadowski · Member · May 9, 2013 at 6:03 pm

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  Sally,

  No, you’ll have to change the email address of the other account to free up that email address for your primary account.

  Please let me know if there’s anything else that I can do to help.