email address and pass word forgotten

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  jmac95 · Member · Apr 22, 2020 at 7:17 am

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  Good morning,

  May you please guide me in how to access my blog. My email I do not recall or pass word. You can reach me at (email visible only to moderators and staff)
  and the blog name is
  http://www.bipolar4lifesupportblog.co

  God bless
  Jan stay. safe

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  jmac95 · Member · Apr 22, 2020 at 9:03 am

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  Or does anyone know where to go to like a contact us?

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  staff-mckluskey · Staff · Apr 23, 2020 at 10:22 am

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  Hi there!

  Your site has been created under a different account than the one you’re contacting us from. If you don’t remember how to access that account, we can help you with that but we will need proof of ownership. Since you have a custom domain, you should be able to find a transaction ID as explained here:

  https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have it, please send it to us via email to passwordhelp@wordpress.com and our Account Recovery team will get back to you. Do not post the transaction ID here as these forums are public.

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  jmac95 · Member · Apr 23, 2020 at 11:08 am

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  Hi and thank you I can not find the transaction ID?

  Thanks have a good day
  Jan

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  jmac95 · Member · Apr 23, 2020 at 11:32 am

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  I can log in on cell it saved it but not my mac. Different browsers plus my same browser as cell on mac comes up weird its acting up. So since I can not log in here on mac I can use my cell to find transaction ID cause you have to be logged in for that I mean right?

  Thanks stay safe
  Jan

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  fstat · Staff · Apr 23, 2020 at 12:44 pm

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  Hi Jan,

  To retrieve the transaction ID you need to check your credit card statements of your PayPal receipt depending on which method you used to pay.

  https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Then send it to us through this form:

  https://wordpress.com/wp-login.php?action=recovery

  Please DO NOT POST any transaction details in this public forum. Use the form I linked above.

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  jmac95 · Member · Apr 24, 2020 at 9:47 am

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  Okay thank you for your time looking at activity even doing na search on pay pal can not find it. I may just have to post from my cell..

  Have a great day stay safe all

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  kokkieh · Staff · Apr 24, 2020 at 11:02 am

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  If you can’t see the transaction ID on your PayPal statement, you can contact PayPal directly to obtain that instead:

  https://wordpress.com/support/billing-history/#contact-paypal-directly

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  joshstabile · Member · Apr 26, 2020 at 7:21 am

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  Hi there,

  I have no connection with Jan, but I have a similar issue.

  A friend of mine started a free blog here (https://prisonvitality.wordpress.com/), but because he is in prison, he needed someone to moderate it for him. The gentleman that had been doing so has since broken contact, and my friend has not been able to add to the blog for the past three years. Since he does not have access to the internet and was not the one that physically set up the blog, he has no idea what e-mail address was used or what the password was. How can we go about getting that information?

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  staff-mckluskey · Staff · Apr 27, 2020 at 7:32 am

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  Hi @joshstabile, that will be difficult – on this page you can see all proofs of ownership that we accept:

  https://wordpress.com/support/account-recovery/

  If your friend is not able to send us any of those, we won’t be able to help them regain access to that account.