Email address change
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I’ve attempted to change my email address associated with the WP account. While I received a confirmation message in the inbox of my new email address with instructions to click a link to activate the new email address, this did not work. The WP message (under personal settings) simply stated “cannot change email address” (not exact wording). Please help!
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Note: You have two separate email address settings at WordPress.com.
Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.
Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.
We try the change here first > http://wordpress.com/#!/settings/
See > Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address
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I tried changing the email address under “Account Options” (your first link above): “There is a pending change of your email to xxxxx.” So when I check my email inbox, there is a WP-generated message, asking me to click a provided link in order to accept the change. I click the link, a WP login page appears with my new email address and PW entered — but I still cannot log in. This time the error message says: Invalid email or username.
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It appears that you have more than one username account and are not logged in as Admin under the correct one. Staff will assist you with sorting this out. I have tagged this thread for them. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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It does not appear the email change was confirmed. I have contacted you via email for more information, and will be closing this public thread.
- The topic ‘Email address change’ is closed to new replies.
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