Email Address Change/Can’t Log In

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  nneelley · Member · Sep 23, 2022 at 4:49 pm

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  I deleted my Comcast service and I believe I added (email visible only to moderators and staff) to replace (email visible only to moderators and staff). However, I cannot access my site. Please help –

  WP.com: Yes
  Correct account: Unknown

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  staff-zinnia · Staff · Sep 23, 2022 at 7:11 pm

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  Howdy –

  I’ll need to know which site you’re working on, and then I can take a better look at what is going on. The account you’ve used to contact us does not have any sites connected to it. I do not see any sites connected to the other email address either.

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  neelleyhicksaa2fc8080e · Member · Sep 23, 2022 at 7:28 pm

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  It’s neelleyhicks.com, and the email I used to create it is (email visible only to moderators and staff). I’ve had it for years.

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  staff-blorbo · Staff · Sep 23, 2022 at 9:02 pm

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  Hi there, it is a new Gmail address, just not the one you listed. Perhaps you have access to a different Gmail account too?

  If you don’t recall, we have some additional options at https://wordpress.com/support/account-recovery/#account-recovery-form