Email address change confirmation not received

  • Unknown's avatar
    duynguyenkehoach · Member ·

    Hello,

    I need help changing my account email address. I updated it in my profile and saw the notification about a confirmation email, but I haven’t received anything after 4 hours.

    I have already tried the following:

    1. Changed the email address back and forth to trigger the system again.
    2. Logged out and logged back into my account.
    3. Checked both Inbox and Spam folders.

    Despite these efforts, I still cannot receive the confirmation link. Could you please check my account or manually verify the change?

    Thank you.

  • elcristofue · Staff ·

    Hi @duynguyenkehoach!

    I understand you’re having some trouble changing the email address linked to your WordPress.com account, right?

    If so, please make sure you’re carefully following the steps outlined in this guide:

    https://wordpress.com/support/email-address/

    It’s also important to keep in mind that on WordPress.com, an email address can’t be reused, so the new email you’re trying to use shouldn’t already be associated with another account.

    If you’ve followed the guide and still run into issues, feel free to reach out to us directly at help@wordpress.com. We’d be happy to assist you privately from there!

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