Email Address No Longer working

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  mrmcdowell100 · Member · Jan 12, 2020 at 8:39 pm

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  The email address assigned to my wordpress admin no longer works. I no longer have access to that email account. I have tried multiple times over the last year to try and get back into my site but changing password and email options always go back to the email I no longer have access to. I do not have any of the information the account recovery page asks in this event. Is there anything I can do? Anyone from WordPress that can help me?

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  staff-mckluskey · Staff · Jan 13, 2020 at 11:32 am

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  Hi there!

  What’s the address of the site you’re trying to recover?

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  mrmcdowell100 · Member · Jan 21, 2020 at 3:25 pm

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  Home Page

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  staff-zinnia · Staff · Jan 21, 2020 at 4:41 pm

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  In order to work on that site you’ll need to sign out of mrmcdowell100 and back in as cullenmcdowell. Then click on My Sites from the upper left hand corner of the screen and select that site.

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  mrmcdowell100 · Member · Jan 21, 2020 at 7:53 pm

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  I just tried that. My password no longer works. I am not able to reset the password because the email associated with that account was a work account I no longer have access to. If I was able to verify my account ownership another way I could gain access but have not seen any options to do so.

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  staff-blorbo · Staff · Jan 21, 2020 at 7:58 pm

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  We have a few more options for you at https://en.support.wordpress.com/account-recovery/#account-recovery-form

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  mrmcdowell100 · Member · Jan 22, 2020 at 3:26 am

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  Thank you all for reaching out to me on this and helping me, it says a great deal about the product WordPress offers, thanks.
  I do not have any of the requested verification proof of ownership: Transaction ID, activation URL, or authentication code as they were all tied to the email that I am no longer able to access. I have multiple other ways to prove that I am the creator of that blog and content.

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  kokkieh · Staff · Jan 22, 2020 at 5:14 am

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  We can only accept information that is absolutely unique to the account in question, that only we and the account owner would have access to, and those are the pieces of information we ask for on the recovery form.

  If you don’t have access to any of those, we won’t be able to give you access to the account. We realise this is frustrating, but we have these measures in place to protect our users from unauthorised access to their accounts, and we cannot make exceptions.

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  mrmcdowell100 · Member · Jan 23, 2020 at 12:03 am

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  Dang, that stinks. Thanks for working the problem for me.

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  supernovia · Staff · Jan 23, 2020 at 12:41 am

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  You might also try contacting the mail provider to see if you can get the email back. Good luck!