Email address not accepted
-
Hello,
I am trying to purchase a wordpress.com hosted business plan for work. Your sign-up process refuses to accept my email address – repeatedly says that it is not a working email address. This is incorrect. I have tried two different addresses with the same .org.au domain and neither of them are accepted. I will not be able to purchase through WordPress unless this is fixed.
I have have to sign in using my personal account to post on this forum.
Thanks for helping!
-
The problem is happening on the ‘Create your account’page.
As soon as I enter my email address a red message appears underneath saying “Use a working email address, so you can receive our messages.”
The address I am using is both valid and working.
-
Hi there,
I am trying to purchase a wordpress.com hosted business plan for work. Your sign-up process refuses to accept my email address – repeatedly says that it is not a working email address. This is incorrect. I have tried two different addresses with the same .org.au domain and neither of them are accepted. I will not be able to purchase through WordPress unless this is fixed.
I have have to sign in using my personal account to post on this forum.
The problem is happening on the ‘Create your account’page.
As soon as I enter my email address a red message appears underneath saying “Use a working email address, so you can receive our messages.”
The address I am using is both valid and working.
I believe staff folks are the best to help you. Hence, I am adding modlook tag to notify staff about your query. I will keep myself subscribed to this thread too so that I also learn the solution for such issues. :)
Thanks!
-
Hi there,
I just registered a new account with an email address ending in .org.au without any issues. Can you please let me know the email address you’re using to further investigate this?
Please note that only me and other staff members will be able to see your email in this forum.
-
Thanks fstat. The address I am trying to use is (email visible only to moderators and staff)
I have also tried our other email address which is (email visible only to moderators and staff)
My feeling is that the form thinks there is a spelling error because if I delete one of the letter l’s in alliance the error message goes away. Unfortunately, that is not our actual email address.
Hope you are able to resolve this.
-
Hi there,
Does the error appear immediately when you enter the email address, or only when you try to submit your information? I assume this is on the Create your account step, right after selecting a plan for your site, correct?
Did you by any chance select outbackalliance.org.au as the domain you want to use for the new site on the domains step?
Please check what happens if you select only the free address for your site instead on the domains step.
-
The error occurs as soon as I have finished typing the email address.
And yes, I did select that as the domain that we want to map.
I just selected the free address instead and now the email address field is not returning an error.
Is there a way I can switch to the domain mapping option once I proceed?
-
Yes, once you’ve created the site you can add the domain mapping upgrade at My Site ->Domains. So please complete the signup process, buy the plan you want, and then you can add the mapping afterwards.
The issue here is that we need to be sure you have access to the email address you’re using to create the account, as that’s the only way for you to do stuff like reset your password, or authorise certain changes on your account or site. Many people want to use an address @theirdomain, but some people try to create an account @ a domain they don’t actually own yet, meaning that email address does not exist yet. That is why we block creating an account using an email address @ the same domain you’re adding for the site.
Now in your case you’re not trying to register the domain, you already own it, but we still block it if you try to map that domain. The reason for this is that once you point that domain’s name servers to us as part of the mapping process, any email addresses you currently have on that domain will stop working until you add the required DNS records on our end. (Please keep this in mind. We recommend adding the mapping, and adding any DNS records your email requires, and only changing the domain’s name servers at your domain provider after doing that.)
So even with mapping, our system assumes the email address at the domain you’re adding to the site hasn’t been created yet, and will only be created after the domain has been added.
I hope this makes sense :)
-
- The topic ‘Email address not accepted’ is closed to new replies.
WordPress.com Forums 