Email address not working
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Hello,
I purchased a website domain name (wild-roots.uk) and then cancelled this last week, I had also bought an email domain name and assumed that the email would continue working (which I still use!).
The email, on Titan, is not receiving emails anymore and I need to access this to get into my Canva account. Please can you help me in getting this email back up and running?
Thank you,
GemmaWP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
It looks like you canceled your domain registration. The domain must be active for email to work. Email services will not work when the domain itself is canceled.
We can still restore the domain for you. Since you were refunded when the domain was canceled, we need to collect the domain registration fee. I sent you a payment link via email to collect this. Note that the payment is in USD.
Please pay using the link sent to your email and reply here to let us know so that we can restore the domain for you.
Feel free to let us know if you have more questions.
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Hi!
Great news! We received your payment for the domain registration fee. The domain name wild-roots.uk should be restored to your account now.
This means your email service for extraearthyorg.wordpress.com should be up and running again.
To avoid any future interruptions, we recommend heading to your My Profile (top right corner) and then going to Manage Purchases. There, you can add a payment method to the subscription associated with your domain. This way, the registration renews automatically and your email stays active.
Please don’t hesitate to reach out if you have any questions or need further assistance.
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