Email address unrecognised

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  lucy76green · Member · Jun 20, 2021 at 4:51 pm

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  Further to the problem I logged earlier, my husband is unable to log in to his website with his registered email address – it says it isn’t recognised. We’ve looked at the Account Recovery Form but he doesn’t have the information you need to prove ownership. So how can he log in? Thank you for your help.

  The site I need help with is educatingsausages.wordpress.com.

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  kokkieh · Staff · Jun 21, 2021 at 8:15 am

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  Hi there,

  Can you tell us the URL of the site your husband is trying to log into?

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  lucy76green · Member · Jun 21, 2021 at 1:30 pm

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  Thank you, it was balancedboards.net – there is currently an issue with the site, which we’ve been told by GoDaddy is because it’s A Record is out of date, so we can’t even get to it at the moment. My husband can’t log in to WordPress itself.
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  supernovia · Staff · Jun 21, 2021 at 7:16 pm

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  OK, with the site being hosted at GoDaddy, our login info won’t work. I’d recommend reaching out to them for help with fixing the A record.

  Then (after that has taken full effect) you’ll need to log in here:
  balancedboards.net/wp-admin

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  — or you’d be welcome to move your site here after regaining access. All of our plans include SSL hosting, maintenance, and security. And paid plans include direct support. You can learn more here: https://wordpress.com/support/com-vs-org/

  Cheers!