email already in use?

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  cheetahpainter · Member · Dec 26, 2018 at 5:41 am

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  I am trying to update my email address to my new personal one. I got an alert that says this email address is in use. How is this possible as I use this email daily, and am not aware of anyone else having access to it?

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Dec 26, 2018 at 5:44 am

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  Let see if Staff can help you.

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  justjennifer · Member · Dec 26, 2018 at 6:16 am

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  Hi folks, Generally speaking, if you receive that message it means that email address is already associated with a WordPress.com account. https://en.support.wordpress.com/email-address/#issues-changing-your-email-address

  If you don’t remember the password for that other WordPress account, you can reset your password by entering that email address in our password reset form. https://en.support.wordpress.com/passwords/#lost-password.

  Once you regain access to that other account, change its email address to something else which will free up the email address you wish to use for this account.

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  kokkieh · Staff · Dec 26, 2018 at 8:58 am

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  Hi there,

  Can you please give us the email address you’re trying to change to so we can check it? Type the email address on its own line and it will be hidden automatically so only staff can see it.