email and username not recognised
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Hi there
I can get into my wordpress site directly from he verification email that you sent but when I try to change my theme it says that my email address is not recognised?
Help!
Ann
The blog I need help with is: (visible only to logged in users)
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mybusyveganlife.com is a wordpress.ORG software install, hosted by CyrusOne, not by wordpress.COM
Name Servers:
ns2.bluehost.com
ns1.bluehost.comWe provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
For hosting issue contact your web host. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Hi there,
The verification email we sent only applies to your WordPress.com account, but your site has it’s own unique login credentials that are stored directly in the site’s database. We don’t control those credentials, and your password reset process won’t help you reset that password.
You can see the password reset instructions for the version of WordPress you’re using here:
https://codex.wordpress.org/Resetting_Your_Password
For more help with this, please contact your hosting provider, or ask in the self-hosted WordPress forums:
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