Email any member of WordPress support staff privately?

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  alicesusanharding · Member · Nov 13, 2012 at 11:28 pm

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  I need to urgently contact any member of WordPress support staff by email privately but I am not sure how I can do this? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 13, 2012 at 11:36 pm

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  If you have purchased an upgrade then you can contact Staff directly using this link http://en.support.wordpress.com/contact/ If you have not purchased an upgrade then type modlook into the tags in the sidebar of this thread.

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  alicesusanharding · Member · Nov 14, 2012 at 7:41 pm

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  Thank you Timethief. You are wonderfully helpful.

  Well I have purchased an upgrade but it is not about that.

  I will try the link otherwise hopefully someone will reply here.

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  timethief · Member · Nov 14, 2012 at 7:43 pm

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  Hi there,
  If you use the link then your can keep your issue private.

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  staff-blorbo · Staff · Nov 14, 2012 at 8:08 pm

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  I see that you have already contact us via the support contact form.

  We’ll reply to your email as soon as we can.

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  alicesusanharding · Member · Nov 15, 2012 at 12:51 am

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  Almost five hours down the line from WordPress saying they will reply as soon as they can, and there is still no response. It’s disappointing. All I have asked for is an email address where I can send them an attachment for them to see what the heck is going on in a serious issue. As they say themselves, what people care about is that you care about them….

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  staff-blorbo · Staff · Nov 15, 2012 at 8:17 am

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  We have received your email, but first we need to get through the other users who have emailed for support before you. That won’t change if you email us privately, as we’ll still forward the request to our support system.

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  alicesusanharding · Member · Nov 15, 2012 at 11:44 am

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  Still waiting….

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  staff-blorbo · Staff · Nov 15, 2012 at 5:46 pm

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  Please hang in there. At the time you posted the above reply, it was 3:44 AM to 5:44 AM for most of us.

  We will reply to your email as soon as we can, and it looks like that will be some time today.

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  alicesusanharding · Member · Nov 15, 2012 at 7:26 pm

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  Well another four hours and it’s time for me to retire to bed, so I hope to hear from someone by then……

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  alicesusanharding · Member · Nov 15, 2012 at 7:26 pm

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  By which time it will be 48 hours….

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  staff-blorbo · Staff · Nov 15, 2012 at 7:37 pm

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  You will receive a reply via email as soon as we’re done helping the users who emailed before you.

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  alicesusanharding · Member · Nov 15, 2012 at 9:26 pm

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  If it wasn’t too important I would say forget it….

  Happiness Engineer?

  There obviously aren’t enough of you to go around!

  I am not very happy….

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  kathrynwp · Staff · Nov 15, 2012 at 9:36 pm

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  I understand that it is frustrating, and I apologize for the wait. We have a higher than usual volume of support requests at the moment and are answering them in the order they were received, out of fairness to all our users. We truly appreciate your patience.