Email associated with my account has been deactivated

• 

  wbtiuk · Member · Sep 3, 2017 at 2:32 am

  • Copy link
  • Add topic to favorites

  The email address I signed up with for this account has been deactivated (because I didn’t log in for 90 days!). It was a BT email and I’ve spoken to their customer service and they say there is no way to reactivate it.

  But I can’t change the email on my WordPress account because when I try it says it’s going to send an email to the old address.

  I’m in a Catch 22 situation. What can I do?

  The blog I need help with is: (visible only to logged in users)

• 

  musicdoc1 · Member · Sep 3, 2017 at 5:06 am

  • Copy link

  Hi,

  But I can’t change the email on my WordPress account because when I try it says it’s going to send an email to the old address.

  The Update Email Address support page says:

  Once you’ve entered a new email address [at Account Settings] and clicked “Save Account Settings,” you’ll receive an email at the new address with a confirmation link. You must click the confirmation link to confirm the change and update the email on your account.

  Notification sent to the old a address may safely be ignored. Clicking on the confirmation link at the new email address will result in completion of address change.

• 

  wbtiuk · Member · Sep 3, 2017 at 3:04 pm

  • Copy link

  That’s great. Thanks so much – what a relief!

• 

  musicdoc1 · Member · Sep 3, 2017 at 5:53 pm

  • Copy link

  You’re welcome!