Email change

  • Unknown's avatar

    I’m trying to change my email address to a new one but it just doesn’t let me, am I doing something wrong? I’ve been getting some mails to the email that I want to place saying that there is a link to change it but every time I try it doesn’t allow me. Please help!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    It’s possible that there could be a few reasons why you’re unable to change your email address. Here are a few things you could try to troubleshoot the issue:

    Make sure you’re following the correct process: Check the instructions provided in the email you received and ensure that you’re following the correct steps to change your email address.

    Verify your new email address: It’s possible that the system is not allowing you to change your email because the new email address you’re trying to use has not been verified. Make sure you’ve clicked on the verification link in the email you received and follow any additional steps required to confirm your new email address.

    Contact customer support: If you’ve tried all the steps above and you’re still having trouble, it may be time to contact customer support. They can help you troubleshoot the issue and make sure that your email address gets updated.

    Check if your new email is already registered: Sometimes it is possible that the email address you are trying to change to is already registered with the website/app. Try logging in with the new email address to see if you have an account associated with it. If you do, you may have to use a different email address.

    Hope this helps!

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