Email changing. no confirmation email..

  • Unknown's avatar
    aaronkim84 · Member ·

    I got this message for changing email but there was no email.
    ‘This address is used for admin purposes. If you change this, we will send you an email at your new address to confirm it. The new address will not become active until confirmed.’

    I’ve tried three times already. Also checked in spam. Would you give me a help?

  • darciemg · Staff ·

    That sounds like a message from a WordPress.org install, not the procedure in WordPress.com. What website is this for?

    Keep in mind that if WordPress.com does not host the site, this question will be better for WordPress.org forums. WordPress.com and WordPress.org are a little separate, and that can be confusing.
    https://wordpress.com/support/com-vs-org/

  • staff-ozmodiar · Staff ·

    Hi,

    Can you share the URL of your website?

    I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open-source WordPress software from WordPress.org, but hosted elsewhere.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

  • staff-ozmodiar · Staff ·

    And just to make sure you are not merely trying to change the email for a WordPress.com user account, here are our instructions for doing that:

    https://wordpress.com/support/email-address/

  • Unknown's avatar
    aaronkim84 · Member ·

    It was gone too bad.
    I cleared whole Data and DB.
    I don’t know why it happened to me. I just wanted to install elementor.

  • staff-totoro · Staff ·

    Hi there,

    What is the URL of your site so we can take a closer look?

    I do not see any sites hosted here on WordPress.com when I check under your account. https://wordpress.com/sites/

    Is your site hosted with another provider in this case? Please note that we cannot help with WordPress sites hosted with other providers. In that case you can find help here: http://wordpress.org/support/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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