email confirmation not received; email address now locked

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  sheilaanderson · Member · Jul 28, 2014 at 1:13 pm

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  Hi, I set up a wordpress.com account for a client so that we could hook up his website to jetpack. I used his email address. He says he never received the confirmation email. And when I went back to re-register, I was told his email address is already in use. Where can I go to request that his email address get wiped from the system so I can start again?

  Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

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  elzrjose · Member · Jul 28, 2014 at 2:01 pm

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  Hi sheilaanderson,

  Has he checked his spam/junk folder? Sometimes it winds up there.

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  sheilaanderson · Member · Jul 28, 2014 at 3:06 pm

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  As soon as I posted this cry for help, I thought to ask the client if he’d checked his spam folder. That did the trick!

  Thanks much for your quick response. Sorry for such a junior league question to fill up the intertubes.